Cancellation Policy

Appointment cancellations  – At Nutrition with TLC we require at least 24hrs notice to reschedule or cancel your booking. Any deposit or pre-payment paid will be forfeited (and cannot be transferred) if you do not allow this amount of time. This allows for clients on the waiting list to secure their booking, is respectful and considerate of my time and yours, and the need to cover the cost of staff and room rental. In the event of an unexpected emergency preventing attendance, please contact us in writing and an option to reschedule may be available at my discretion and availability.

Cancellations by us - If we are unable to attend a consultation, we will notify you in writing. We will reschedule your appointment as agreed to by you or refund any monies paid upfront by you for the cancelled consultation. We are not liable for any loss or damage whatsoever arising from the cancellation.

Reschedules & refunds - We appreciate your consideration of our time and will express the same consideration for yours. Appointments can be rescheduled without penalty when at least the minimum notice period is given. Where you cancel a consultation and have given at least the minimum notice we will provide a full refund of any fees that have been paid upfront for the consultation.

​No shows – We send email confirmation of your booking, and a text message reminder 2 days before your appointment. If you don’t show up for your session, you will lose any deposit or pre-payment made.

Prepayment requests – If we have requested pre-payment for an online booking made and we do not receive this payment, we reserve the right to cancel that booking.

​No response – We send email confirmation of your booking and a text message reminder 1 day before. If you do not respond to our text message reminder and other attempts to confirm your booking, we reserve the right to cancel the booking.

​Repeated cancellations – If you cancel more than 50% of the appointments you have made, we reserve the right to cancel or refuse any future bookings made.